Claims

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UKVCI Insurance Brokers understand that making a claim can be full of mixed emotions and uniquely complex for you to deal with. That’s why our ethos is to make the whole process as easy as possible.

The only way you will ever know how good your broker and policy are will be in the event of you making a claim. As your current broker, we are experts with your insurance policy and we know the exact avenue in which to direct the claim in order for you to see a return on your loss. At the end of the day that is why you trusted us with your policy from the day we provided your cover in the first place. Because of this knowledge, we can prove to your insurer that you were indeed covered for the peril being claimed for and this results in your claim being paid

Need to make a claim?

It is important that you notify us immediately in the event of a claim to allow us to register this with your insurer. No matter the peril, contact your account handler and give as much detail of the situation as you possibly can.

Material Damage

Remain calm and ensure that you do not disturb the building by cleaning up any potential evidence of an intruder. Ensure the building is safe and contact the police where necessary. Taking plenty of photos and videos will help the insurers better understand the extent of the loss. The more evidence the police and insurers have in the event of a loss will certainly assist your claims process in running much quicker.

Liability Claims

An accident or incident that may raise a liability claim can be extremely distressful for you. In this event, please help us to work with efficiency on this claim by performing the following tasks…

Complete the accident book record
Take still images of the accident/incident
If CCTV captured the accident/incident, retain the footage as evidence
Identify and speak with any potential witnesses and make factual notes of their sightings and request their name and contact details for potential later enquiries
Identify is the area was checked and if so, what was found to have potentially given rise to the peril?